Returns & Refunds
Returns & Refunds Policy
At Rveda Gems, we carefully pack our products before dispatch. We want you to receive your Rudraksha, gemstones, crystals and jewellery in good condition.
Return Eligibility
A return request may be accepted in cases such as:
- Product received damaged
- Incorrect product received
- Product significantly different from the product ordered
- Missing item from the order
Return requests should generally be submitted within 48 hours of delivery.
Unboxing Video
For damaged, incorrect or missing products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is fully unpacked.
This may be required to evaluate and process a damage or missing-item claim.
Non-Returnable Products
Due to hygiene, personal-use and product-specific considerations, certain products may not be eligible for return once delivered/opened.
This may include:
- Worn jewellery
- Used bracelets
- Opened malas or beads
- Products damaged after delivery due to customer handling
- Products altered or customised at the customer's request
Refunds
Once a returned product is received and inspected, we will inform you whether your refund has been approved.
Approved refunds will generally be processed to the original payment method or through another applicable method.
Exchange
Where applicable, an eligible product may be exchanged for the correct product or replacement.
How to Request a Return
Contact us with:
- Order number
- Customer name
- Reason for return
- Photos/videos of the product
- Unboxing video, where applicable
📞 8888222233
✉️ shopkeepwork123@gmail.com